Complaint Review: Virgin Mobile USA

Virgin mobile is a scam.... They have taken money out of Bank account, and never returned my money. I had my set up to top up through my bank card. They charged me over $500.00 in 4 days. I only spend $20.00 every 2 wks to top up. That is all I have evr needed, it was meant to be a emergency line when I was in my car. They have even ripped me off from buying top up cards and than saying, they don't know where my minutes went.

There representatives are of no help. They have no answers and can not explain anything. Virgin mobile blames the customer for things the customer couldn't of possibly done. They do not even try to correct there mistakes.

I am now out of almost $600.00 because of this company. I know I am not the only person going through non sense with this company. It is amazing to me how big companies get away with ripping people off and do not have to explain them selves to anyone. The common person would go to jail for stealing $600.00.

So when I see an article that states Virgin mobile has the best prepaid customer service, it makes me very mad and disappointed it our society. I guess little people have no control, in these corporations eyes. The world is a messed up place.

Amanda
Oregon, Ohio
U.S.A.