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  • Report:  #1372517

Complaint Review: Visalia Skin Care

Visalia Skin Care SKIN SMOOTH LINE I purchased sample of product then received a charge of 89.95 two weeks later. Arizona

  • Reported By:
    Robert — Irvine California USA
  • Submitted:
    Thu, May 11, 2017
  • Updated:
    Thu, May 11, 2017
  • Visalia Skin Care
    Internet
    USA
  • Phone:
    (855) 579-9245
  • Category:

I purchased a sample of Visalia Skin Care for $3.95 which was shipped to me after a few days.  I carefully reviewed the website and nowhere did it state that I would have any further obligations for additional payment or recurring charges.  Today I received an $89.95 charge to my credit card.  I called the number listed on the charge and the automated system stated, "Your account has been canceled and you will have no further charges.  So I asked to speak to a representative.  I spoke with Antonio who stated that in the Terms and Conditions, after two weeks I would be charged $89.95 for the sample I had received.  He said he could offer me a credit of $35.00 if I wanted to return the product.  He then stated that he would cancel my account.  Moments before I spoke with Antonio I received an email stating that my order had been canceled.  It stated the date and time of the cancellation.  The time was at least 12 hours before I contacted them.  I then asked to speak to a supervisor and Sunny came on the line.  She said the same thing as the first representative and offered me the same $35.00 credit.  She could not explain why I received an email canceling my order.  I informed her that I would contact my bank and dispute the charge and she said that was my choice.  She then abruptly disconnected the phone line.

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