Viscom Technologies, ShopNBC, & ECS Elite Group false advertising Ripoff Cleveland Ohio
My situation isn't nearly as bad as all the other stories, but it still was a pain in the butt and time wasted. FALSE ADVERTISING is the name of my game. I had bought the notebook for my boyfriend, a total computer geek, and thankfully he found out the true specifications on the notebook. The front side bus on the computer, stated on the ShopNBC website and repeated words out of Jim Petersons mouth, were 533MHz. After going on to Intel.com, the maker of the processor, and researching it, the total MHz that the processor could run was only 400MHz. Now it isn't a huge thing, but knowing that someone lied to you, after you (well I was suckered in) hearing so many good things off the tv, which by the way, was a good notebook if it had all the true specifications on it.
After I had questions about why they would do that, I called customer service for V2Premier. After going through 5 different people (in which didn't know squat about computers), and an hour for being placed on hold, I got to talk to a supervisor. He pretty much me that I was wrong, even though I had the report to prove it, and told me he couldn't do anything for me, that I should call ShopNBC, and also gave me a address for Jim Peterson and told me to write a letter to him because he "didn't deal with that in his department." After knowing that I wasn't dumb enough to write a letter and wait for reply or waste anymore energy and fustration on this, I went online to research about the 'Oh so wonderful' V2 Premier. After reading all the posted problems by previous buyers and all the reports on the Better Businees Bureau, I wasn't taking any chances with their product.
I called up ShopNBC and had them refund me the money and they also agreed to pay my shipping. I will NEVER buy from Viscom or ShopNBC for that matter. So my advice is, stay away from "deals" from places like Viscom or ShopNBC. And even though computers may be expensive, it's totally worth your money to buy a good one. Hope this helps someone out. Hopefully one day someone will stop this company of ripping people off with bad products and false advertising.
Jenny
Cleveland, Ohio
U.S.A.
1 Updates & Rebuttals
John
Nanticoke,Pennsylvania,
U.S.A.
Where to complain regarding this issue/ Information
#2Consumer Comment
Sat, May 14, 2005
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
following agencies.
ShopNBC / Viscom Technologies Group (Minnesota)
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State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
http://www.ag.state.mn.us
Federal Trade Commission:
http://www.ftc.gov/opa/2003/04/valuevision.htm
http://www.ftc.gov/opa/2001/07/valuevision.htm
http://www.ftc.gov/opa/2001/08/fyi0145.htm
http://www.ftc.gov
Internet Fraud Complaint Center / Consumer complaint websites
http://www.ifccfbi.gov/index.asp
Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
http://www.viscom-usa.com
http://www.v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com
ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
http://www.shopnbc.com
http://www.vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244
Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
http://www.ecsusa.com
State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
http://caag.state.ca.us
Better Business Bureau in greater SanFrancisco area:
http://www.goldengatebbb.org
info@goldengate.bbb.org.
(California Residents)
California Department of Consumer Affairs:
http://www.dca.ca.gov
Federal Trade Commission:
Phone Number:1-877-382-4357
http://www.ftc.gov
Internet Fraud Complaint Center /Consumer complaint websites
http://www.ifccfbi.gov/index.asp
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"Don't look at what your getting elsewhere, look at what your not getting"
Big Jim Davidson
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John - Nanticoke, Pennsylvania
U.S.A.