Viscom Technology Group Inc., Shop NBC V2 Premier, Value Vision Media Deceptive, lemon V2 computer system, Missing software, rude customer service. Ripoff Chaska Minnesota
I purchased this system in June 2006. Because my old system was still running well and because I confided that all the required pieces would be packed, I did not open the boxes until 8 months down the road. I have had this V2 premier system running for 2 months now and it pure horror. I am not that savy with computers but I do know enough to see there are problems. First of all the $70 rebate I could not receive because the parcel arrived late. So I let that go. As the days went by and I continued to browse the new system, I notice that certain things were not working the way they should. The radio portion was not workiing. I called Customer Service and was told about an atena that should have been packed. I told them that it wasn't and told me they couldn't do anything because the 30 days have expired. I accepted. Then as time went by I called regarding the TV portion of this computer (which is what lure me to buy this computer) found out I need another cable. I continued to discover that I did not received alot of instruction. The system was telling me I needed to update Microsoft. I as continued with the update and the end it was asking to insert the CD. I took through the CD's I had received. Maybe I missed it. I called Cust. Service/Tech support only to find out the I did not have the CD the system was asking for. Their response was that they could not do anything because 30 days had gone by. I would need to purchase the program on my own. ($100)
Now I found that I do not have a CD/DVD burner program. It was not installed nor do I have the CD. Again I was told that nothing could be done because my 30 days were expired. I would have to purchase a program for that as well. There response was "How do we know that you received, made a copy, sold it, and now you are stating that you did not receive it" I was apaulded. Now they are calling me a liar and its their words against mine. So, missing programs, no microsoft & other cd's missing, atena missing, constant messages stating I have low memory to open certain programs. Their cust service both from Shop NBC & Viscom Technology are horrible.
Evelyn
Bronx, New York
U.S.A.
4 Updates & Rebuttals
Andrew
Lynnwood,Washington,
U.S.A.
Finally... is this really true?
#5Consumer Comment
Tue, July 03, 2007
Hi,
I just saw the notes above regarding Viscom Tech going out of business.. However I went to their website and still saw it is up and running at www.v2premier.com.
Hopefully it goes down soon.
I've been watching that Jim Peterson loud-mouth on ShopNBC on-and-off for the last few years touting his wares and claiming to be an "expert" and dissing other companies are inferior to his products, etc , and presenting half-truths, half-lies.
Good riddence to him... Glad to not be seeing him recently in the last month or so on ShopNBC anymore... what a loud-mouth.. sheez... a slick/sleazy salesman/host that he was...
I could give examples of his sales pitch for his V2PREMIER computers, like "we're an OEM, we only sell complete systems, have free Internet for life with Netzero (awhile back), we only sell top-of-the line equipment."
Also, he dissed AMD chips for a long time, until a while back HE started to sell AMD-based systems.. haha. what a fraud.
John
Wilkes-Barre,Pennsylvania,
U.S.A.
Statement from ShopNBC / Value Vision
#5Consumer Comment
Tue, May 22, 2007
Stick a fork in 'Viscom Technology Group' they are done.
"During the first quarter, one of our major electronics vendors, Viscom Technology Group, informed us of their decision to discontinue operations. We are working with them on an orderly wind-down of their business. We continue to grow our overall electronics business with other vendors and new product offerings. We also expect to retain relationships with key manufacturers that Viscom previously represented."
http://www.broadcastnewsroom.com/articles/viewarticle.jsp?id=142567
Est. Annual Sales: $12,200,000
Est. Employees: 71
Est. Employees at Location: 71
Contact Name: Jim Peterson
Contact Title: President
Greg
Minnetonka,Minnesota,
U.S.A.
They are now bankrupt
#5Consumer Comment
Thu, May 17, 2007
ATTN all people who have been scammed by viscom technology....They are now bankrupt. They now have less the 10 employees. I wouldn't bother purchasing anything even associated with viscom.
John
Wilkes-Barre,Pennsylvania,
U.S.A.
Where to complain regarding this issue/ Information
#5Consumer Suggestion
Thu, April 26, 2007
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies.
ShopNBC / Viscom Technologies Group (Minnesota)
==================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
ag.state.mn.us
Federal Trade Commission:
ftc.gov/opa/2003/04/valuevision.htm
ftc.gov/opa/2001/07/valuevision.htm
ftc.gov/opa/2001/08/fyi0145.htm
ftc.gov
Internet Fraud Complaint Center / Consumer complaint websites
ifccfbi.gov/index.asp
Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
viscom-usa.com
v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com
ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
shopnbc.com
vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244
Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
ecsusa.com
State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
caag.state.ca.us
(California Residents)
California Department of Consumer Affairs:
dca.ca.gov
Federal Trade Commission:
Phone Number:1-877-382-4357
ftc.gov
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
following agencies.
ShopNBC / Viscom Technologies Group (Minnesota)
==================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
ag.state.mn.us
Federal Trade Commission:
ftc.gov/opa/2003/04/valuevision.htm
ftc.gov/opa/2001/07/valuevision.htm
ftc.gov/opa/2001/08/fyi0145.htm
ftc.gov
Internet Fraud Complaint Center / Consumer complaint websites
ifccfbi.gov/index.asp
Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
viscom-usa.com
v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com
ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
shopnbc.com
vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244
Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
ecsusa.com
State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
caag.state.ca.us
(California Residents)
California Department of Consumer Affairs:
dca.ca.gov
Federal Trade Commission:
Phone Number:1-877-382-4357
ftc.gov