Viscom Technology Group Inc, V2Premier.com, Shop NBC ripoff, I purchased an expensive computer over $2000 Viscom Technology Group Inc through Shop NBC which is an affiliate of the mother station NBC Chasca Minnesota
I purchased a computer (2000.00) from Viscom Tech. thru Shop NBC. I have nothing but problems with it since day one. I have had a power supply, mother board and now (Randy) tells me that the hard drive is not good and that they will be sending me a shipping label to return my tower so they can redo the complete computer. Yeh, in my dreams.
I just called again, it has been over a week and hardware tells me that I need to talk to software because they are responsible for that procedure which is a lot of crap. I talked to hardware (Randy) and he said he would send email to the proper party to send me the shipping label. Well nobody knows anything or they put me on hold till dooms day (3 hrs once holding on) and they have no intentions of doing such.
Here I sit with a messed up computer and $2000.00 less money in my pocket which is not easy for me to come by in the first place and no computer and no cooperation from either Viscom or Shop NBC (Donna aka dstenger@shopnbc.com) Try to reach her. Hahaha.
I think we all need to get together and start a class action suit against all companies involved. Please get in touch with me if you are interested. We all lost and we need to put them in the ground where they belong and we need to get our monies back so we can purchase a computer from a reputable company.
Carol
Melbourne, Florida
1 Updates & Rebuttals
randy
atlanta,Georgia,
Procedure for Repairs
#2UPDATE Employee
Wed, September 25, 2002
As the tech named by the customer ( Carol ) in her complaints, I feel obliged to respond. The customer called our call center regarding the problems she is having with her computer.
I determined that the hard drive was bad and recommended that the system be sent to the factory for further repair which is a normal procedure when repairs onsite are not effective. I would like to emphasize that point.
Repairs had been attemted on the customer's system and the company was in the process of taking the system back for further repair. I ordered the repair and the customer should have received the shipping labels in 7-10 days.
The repair order is placed on a spreadsheet which is sent to the factory ( the software call center Carol referred to is the same place ).
Since RipOffReport does not see fit to provide contact information for Carol, I have no way of determining the current state of her system. However I would be happy to provide further help in getting this customer a working system.
Randy Cartwright
1-800-877-7966 ext. 4833
rcartwright@waca.com