Report: #129958

Complaint Review: Viscom Technology Group Promise Technology ShopNBC

Viscom Technology Group, Promise Technology ShopNBC Ripoff Broken Computer Broken Promises RUDE And Useless Support Eden Prarie Minnesota

Reported By:

— Nassawadox Virginia
Submitted:

Thu, February 03, 2005
Updated:

Sat, February 05, 2005

Viscom Technology Group, Promise Technology, ShopNBC

11027 Bell Oakes Estate Road

Eden Prarie, Minnesota

U.S.A.
Phone:

952-368-2429
Category:

Computer Manufaturers

*Consumer Suggestion: Subject:Where to complain regarding this issue/ Information *Consumer Suggestion: Subject:Where to complain regarding this issue/ Information *Consumer Suggestion: Subject:Where to complain regarding this issue/ Information *Consumer Suggestion: Subject:Where to complain regarding this issue/ Information *Consumer Suggestion: Here is What I did

I purchase the V2Premeire system from Viscom via ShopNBC on or around November 28th, 2005. The PC was sold with a 45 day return policy. The packages were shipped and in my possession on December 12, 2004.

No copy of the Warrenty for the PC was provided.

Everything worked great till 1/17 - when the PC stopped working. Contacting support--the determination was made that the hard-drive and motherboard were dead and would need to be replaced.

They refused--despite the fact that the return policy was 45 days--to swap out the tower, saying that the 45 day return policy had expired on 1/14.

Instead they ordered parts to be sent to a technition who would contact me within 10 days to fix the PC and install new parts.

After 5 day I contacted them for a status report and they said that I should hear from them within the next week.

After 14 day with no contact, I contacted support again. At this point I was referred to the Warrenty Company. They informed me that the part order had not been processed and I would have to wait another two weeks.

I again called the company and complained, asking for them to swap the TOWER. They said this was outside the warrenty coverage (which I have not received). I complained about the lack of progress and the support person became angry with me and hung up (his support badge was number 75).

I called again and spoke to another support person who was badge 013. He was more polite and promised when the batch order of parts was placed that evening--he would make sure that mine was made a priority.

Checking several days later (today) I am told no order was place for parts. I am back to square one - and will apparently not have a working PC for another couple weeks, if not longer.

I left a message with a supervisor about badge 75 and requested a call back--but no such call was ever made.

The Warrenty Company blames the Manufactor--and visa versa. Meanwhile, I have a $2399.93 piece of junk on my desk.

What now?

Bill
Nassawadox, Virginia
U.S.A.

5 Updates & Rebuttals

Nancy

Steilacoom,
Washington,
U.S.A.

Here is What I did

#6Consumer Suggestion

Sat, February 05, 2005

I had a similar problem with my computer from v2premier. What I finally did was I called customer service of shopNbc and asked to talk to a supervisor. I told her the problem and that since Shopnbc sold it and warranted it, it was their ultimate responsibility. She emailed a supervisor at Viscom to call me and he did the next day. I got part of the problem done. then I sent email to one of the hosts (Mike Davidson) who sells te computer and told him I was not happy and that I was going to sue the hosts, shopNBC, viscom etc. I did not hear back from him but I did get an email from Angela in the presidents office of shopnbc. (apparently she puts out fires). Once she was involved, I got things done and now everything is fine. Why not ty that. Go right to the top. The "Warranty" is printed on the white 4 page paper that came witt the computer that has the phone numbers to call etc. Hope this helps.

John

Nanticoke,
Pennsylvania,
U.S.A.

Subject:Where to complain regarding this issue/ Information

#6Consumer Suggestion

Sat, February 05, 2005

Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
following agencies.

ShopNBC / Viscom Technologies Group (Minnesota)
==========================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
http://www.ag.state.mn.us

Federal Trade Commission:
http://www.ftc.gov/opa/2003/04/valuevision.htm
http://www.ftc.gov/opa/2001/07/valuevision.htm
http://www.ftc.gov/opa/2001/08/fyi0145.htm
http://www.consumeraffairs.com/news03/shopnbc.html
Phone Number:1-877-382-4357
http://www.ftc.gov

Internet Fraud Complaint Center / Consumer complaint websites
http://www.ifccfbi.gov/index.asp

Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
http://www.viscom-usa.com
http://www.v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com

ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
http://www.shopnbc.com
http://www.vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244

Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
http://www.ecsusa.com

State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
http://caag.state.ca.us
http://ag.ca.gov/consumers/mailform.htm

Better Business Bureau in greater SanFrancisco area:
http://www.goldengatebbb.org
info@goldengate.bbb.org.

(California Residents)
California Department of Consumer Affairs:
http://www.dca.ca.gov

Federal Trade Commission:
Phone Number:1-877-382-4357
http://www.ftc.gov

Internet Fraud Complaint Center /Consumer complaint websites
http://www.ifccfbi.gov/index.asp

-----------
"Don't look at what your getting elsewhere, look at what your not getting"
Big Jim Davidson
------------

John

Nanticoke,
Pennsylvania,
U.S.A.

Subject:Where to complain regarding this issue/ Information

#6Consumer Suggestion

Sat, February 05, 2005

John

Nanticoke,
Pennsylvania,
U.S.A.

Subject:Where to complain regarding this issue/ Information

#6Consumer Suggestion

Sat, February 05, 2005

John

Nanticoke,
Pennsylvania,
U.S.A.

Subject:Where to complain regarding this issue/ Information

#6Consumer Suggestion

Sat, February 05, 2005

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