Complaint Review: Viscom V2 Premier

I bought a PC at the end of December 2003 which crashed within 30 days. The technical hotline agreed to send a new hard drive. It took 3 weeks to receive. Their in-home support sub- contractor took another 2 weeks to get to my home after repeated calls and broken appointments on their end only to find out Viscom sent the wrong hard drive.

Viscom agreed to send another drive which took 2 more weeks plus 2 weeks to get the in-home support team out again only to find out again that Viscom did not send the right drive. It is now 60 days from the first call with no fix in sight.

They sent another disk which again did not fix the crashed PC. It is now 90 days after the initial repair call.

Finally Viscom asked me to send the PC to them. I repacked in the orginal packing and sent it to them. They promptly left me a message saying the PC was damaged in transit and I would have to take care of this.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I am so frustrated with Viscom Shop NBC has "kids" answering their calls who cannot give any information on how to complain at a higher level and are no help whosoever. Don't waste your time.

Pamela
Highland Park, Illinois
U.S.A.