Vision Labs ripoff dishonest fraudulent billing by NOT refunding credit card account after product was returned to company and no written contract signed agreeing to said policy. Eliot Maine
I agreed to an auto ship program with this company but when I recieved my 2nd shipment I returned ( which is procedure in mail order situations) it to the company unopened because I found the product ineffective for my problem. I expected a full refund on my next credit card statement.
When I recieved my credit card statement it had a 29.00 late charge attached to the previous months balance of 164.90. It was then that I found the invoice on my 1st shipment and read the fine print where it says that they will only cancel future shipments and cannot refund any charges.
I believe that they CAN but they WON'T. The salesman who sold me this stuff did not explain this policy to me when I placed the order and I did not sign a contract saying this company could keep my money and they're product too.
What a rip-off and poor way of doing business.
Julie
Stoughton, Wisconsin
U.S.A.
3 Updates & Rebuttals
Julie
Stoughton,Wisconsin,
U.S.A.
Another knife in the back!
#4Author of original report
Thu, March 10, 2005
This time the credit card company who has informed me that they are reinstating the charge on my account. Apparently I mis-understood when they removed the charge at first which was until they did they're little investigation and are choosing to believe that lying bullsh*t company who are saying I never cancelled with them OR returned they're crappy, good for nothing product. They say I can rebut but what's the point as it's my word against those criminals and I'm not trusting for one minute that they're going to change their collective minds or whatever and start believing me. They had they're opportunity now I'm cancelling them. (Not that I'm going to make such a good mail order customer after this). Must be good business to back bad business. I'm washing my hands of this, those lying theives can have that little money of mine and all the evil that comes with it. And there will be a price to pay.
Julie
Stoughton,Wisconsin,
U.S.A.
Credit card account refunded
#4Author of original report
Thu, January 27, 2005
As of the 17th my credit card account was refunded as a result of filing a dispute form with my company. I so appreciate your guidance in dealing with this situation. Thanks again!
Julie
Stoughton,Wisconsin,
U.S.A.
Credit card account refunded
#4Author of original report
Thu, January 27, 2005
As of the 17th my credit card account was refunded as a result of filing a dispute form with my company. I so appreciate your guidance in dealing with this situation. Thanks again!