Complaint Review: VISION ONE MORTGAGE

This is a very shady company. Loan officer Joanna Chavez was full of lies. She never once kept her word on anything. She said that she will cover half the closing cost only to tell me later that she is only giving me a $2k credit. Then she informed that she will be returning the full appraiser money only to tell me she's made some deductions without my authorization. She said there were some additional so called appraiser expenses that was paid for without my prior knowledge.

Then she told me that I needed to pay off one of my debt and told me to send an additional $911 while in escrow. She informed the company was paid off, but I am still receiving monthly bills from the company she claimed was paid off. I have not received any notices from the company that the debt was paid off. Whatever happened to my additional $911? She was very rude and never once apologized for her mistakes. Vision one Mortgage Quality control called me to ask about my experience with their company.

I told them I had a horrible experience. I was told someone will contact me right away to address my concerns. It's been a week and no one has called me. There are still some great loan processing companies out there, but this one is definitely not one of those companies. My advise is for everyone to stay away from this company. They tell lies, lies, and more lies especially Joanna Chavez.

She never addressed my concerns nor did she answer important questions that I had during the buying process. I would never do business with this company again. My Realtor was excellent just not the loan officer / loan company.