Complaint Review: Vista Cay Resort By Millenium

I thought I had researched extensively the customer reviews & ratings to ensure this vacation would be something special for my daughter's Christmas present. I went to the Vista Cay website before booking the condo to review the amenties. I paid $1200 for a 4-night stay in what was advertised as a community of condos & townhomes with "upscale furnishings and amenities" (quoted directly from their website). What I got instead was a moderately furnished townhome located next to a 4-lane highway. Little did I realize the townhome was 3 levels, thank goodness no one in my party was handicapped!! The master bedroom was on the 3rd level and I was awakened at 4:30 on Christmas morning to the sound of cars on the highway. My daughter stayed in the other bedroom on the 3rd level and was awakened in her bedroom to the sound of construction - hammering, large dump trucks, etc., at 6:30 on Christmas morning. The complex appears to be in an industrial section of town with one grocery store nearby.

I am very upset and disappointed with the amenities, the location of the property, and my entire experience at this resort. When speaking with the resort manager today he wanted to compensate me with a complimentary one-night stay at the resort. My reply to him "Why would I want to stay at your resort again when I wasn't satisfied the first time?".

I am listing below the complaints I have regarding the property:

advertised 42" plasma TV
large screen projection TV in this unit

advertised entertainment center
none in this unit

advertised 20" LCD TVs in bedrooms with DVD players
15" flat screen analog TV, DVD player not connected to any TVs in unit

advertised luxurious linens/pillow-top Restonic mattresses
stains on comforters & pillow shams; not sure any mattresses were pillow-top;

towels were old/worn/stained; pillows on living room couch old & frayed, dirty; braided rugs in master bath dirty

advertised infinity pool 3 to 4 foot opening from the main pool to the kiddie pool;
picture on website is completely different than actual

advertised hair dryer in every bathroom
no hair dryer in master bath, only found one other hair dryer in guest bathroom

advertised upscale furnishings
furniture was sparse/cheap-looking;

artificial plants were cheap & dusty;

crumbs & debris found in crevice between glass top & wood/wrought iron dining room table
advertised stereo boom-box on top of refrigerator

Pat
Fayetteville, North Carolina
U.S.A.