Complaint Review: Vistaprint LTD Lexington MA

Discovered unusual activity on my wife's bank account. Two Pending amounts are listed for 12/31/2009: $1.00 and $9.98 and Vistaprint LTD, Lexington, MA is cited,

I advance Googled: "Vistaprint Ltd Lexington MA"  and found the www.ripoff.com report of Dec. 29, 2009 filed by Leigh, Sterling, MA. I called our bank and asked the Branch Manager to investigate.

Over the last 10-11 years we have had several transactions on line with Vistaprint. Mostly for business cards; most recently, a month or so ago, I accepted a free offer and had some VFW cards printed up.  My wife has not had any transactions for months, if not at least a year or more.

According to the bank branch manager, somehow someone got hold off my wife's debit card.  I don't think this is the case but the bank insists that's how these latest fraudulent charges had to have occurred.

For all I know, access may have been achieved by entering random bank account numbers. My wife DID misplace a VISA credit card a s few days back, but I don't see the connection with our bank.  I am inclined to believe Leigh's report that Vistaprint infromation being shared with affiliates has to be the way this is happening.

I am retired and habitually check our bank accounts on line several times a day.  If this was not my habit, days could have gone by before we might have noticed this activity.  It appears that the first charge of $1.00 may be a "test" amount. Emboldened by the success of the first amount being accepted, a bigger amount is then tried.  It's possible my wife's account could have been cleaned out.

Although my wife rushed to the bank today after I called her and closed her debit card access tight away,  I haven't yet gone to the inconvenience Leigh did as he accounts in his report.  I certainly may hesitate to do business with Vistaprint in the future. You can rest assured, I will certainly bring this incident to their attention before doing business with them again.

Brian, Harrison, Maine