Print the value of index0
  • Report:  #1140007

Complaint Review: VistaPrint

VistaPrint Substandard product, poor customer service, bait and switch pricing Lexington Massachusetts

  • Reported By:
    fedup — Temecula California
  • Submitted:
    Sat, April 19, 2014
  • Updated:
    Sat, April 19, 2014
To whom it may concern;
 
I received a substandard product back in 2012.   The print was so small that it was illegible.  I called to give the company another chance and order some cards, at which time a staff member said I could receive 1000 cards for 14.99.  I told him that I had not designed my cards and he stated to call him back after I designed them and was ready to order.  I called back only to be treated in a condescending manner by a staff member who repeatedly said that we do not have that special to offer you.  I asked her if I could speak with a supervisor and she kept repeating that the supervisor would not say anything different.  I called back four additional times and was treated in the same manner.  I finally spoke with a supervisor who was rude also  talked over me.  She did not listen  and talked about my feelings and not the facts.
 
Here are the facts:
 
1) I received substandard cards on the previous order
2) I was told by your staff that he would give me the promotional price 14.99 price for the 1000 cards for my inconvenience.
3) I was then told by four other staff and one supervisor, [all condescending and rude, very poor customer service!] that your company would not honor that price.
4) The bait and switch tactics of your staff is illegal
5) Your staff provides poor customer service.
6) If I were a mystery shopper your staff would have failed in customer service with an F
7) According to colleagues your company has a poor reputation.
 
Now that I have provided you with facts and not feelings.  I want you to send me my cards.
 
 
 
Respond to this Report!