Complaint Review: Vita Firm/Eye Serum

Bank to keep copies of all complaint and USP stubs. Collect Pros now demanding $89.95 for Product that I did not order as they insist I did. Had told them i thought trial size, and they sent full product and charged me full price when they advertised trial size and only would be charged mailing. Bank Mgr. said they are fruadulent and would keep charging had I not complained and followed bank Fraud Dept. protocol. Stop them from abusing and harrassing me. Fraud Depart. referred me to you. Please help me. Thank you Sincerely, for your kind attentions regarding this matter. Very truly yours, OGV PS. United States Post office Tracking return # is9500 1111-2372-4335-4383-45 Cost me $3.91 to return said product.Sean from Bank of America Fraud Dept. referred me to you. 1-877-337-4230 Thanks again

To Whom It May Concern:

Please be advised that in November of 2014, my bank account was charged almost $300 for beauty products that I did not order. In fact as i remember i had been sent an advertisement on facebook that did indicate that a trial size product would be sent at no charge only shipping of $2.95. In fact these fraudulent companies sent full size products and proceeded to charge my bank aforementioned amount of almost $300.00. I quickly called these companies and spoke to their representatives and the bank Fraud Department to complain, as well as, the Better Business Bureau and spoke with Raychel Parris Customer Service Representative Mediation Specialist Direct 909-503-1193. Business Consumer Alliance 315 North La Cadena Drive Colton, California 92324. She at that juncture contacted said companines of Vita Firm and Eye Born Serum and Dermajuve. My Bank Manager saw me and stated that these companies hope their victims do not look at bank statements, as they would continue to charge said amount monthly if I had not stopped them and returned so called samples that were indeed full product sizes.

March 12, 2015 Bank sent me letter stating complaint was settled in my favor. Today, April 7, 2015 receive urgent notice from Collect Pros (Collection agency) to state that I have an overdue balance of $89.95 for a product I did not order, returned said product, and this letter will charge me an additional fee if not paid by May 5, 2015 Equals $109.95.

Please be advised that both Bank/Sean and I attempted to call and refute this bogus charge and very cleverly they do not allow one to speak and only give options for payment.  Quite disconcerting to say the least. 

Please note that i am will to write to the Attorney General and male a formal complaint against this company and put them out of business.  I do not cotton to intimidation tactics, nor am i fearful of a fight i know I will win. I want them reported to the authorities for abusive practices.

Very Truly Yours,