Complaint Review: VITA-FREE.COM

PLACE AN ORDER WITH VITAFREE BY PHONE AND OPERATOR TOLD ME THAT MY CREDIT CARD WOULDN'T BE CHARGE UNTIL PRODUCT WAS SHIPPED AND GOT MY BANK STATEMENT AND IT HAD BE CHARGE AND WAITED FOR OVER

30 DAYS AND NEVER RECEIVED PRODUCT SO I CALLED AND SPOKE TO SOMEONE IN CUSTOMER SERVICE AND CANCELLED MY ORDER AND THEY ASSURED ME THAT MY REFUND WOULD BE PROCESSED WITHIN 30-45 DAYS.

CALLED BACK IN 60 DAYS AND THERE WAS NO RECORD OF A REFUND REQUEST BUT THE ORDER WAS CANCELLED. THEY ONCE AGAIN TOLD ME THAT MY REFUND WAS GOING TO BE RUSH AND I NEVER RECEIVED CREDIT.

NOW THERE IS NO PHONE CUSTOMER SERVICE AND I HAVE SENT SEVERAL

EMAILS AND NONE HAVE BEEN ANSWERED.
I BELEIVE THAT THEY HAD NO INTENTION IN DELIVERING ANY PRODUCT

I THINK THAT THEY TAKE ORDERS AND CHARGE THE CREDIT CARDS WITHOUT ANY PRODUCT IN STOCK.

HENRY
LANCASTER, California