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  • Report:  #1322455

Complaint Review: vITA LUMINANCE

vITA LUMINANCE I did not order this but after ordering one item trial for $4.99 and have received three boxes equal $100 ea. Folcrof Pennsylvania

  • Reported By:
    Robbie — Gulf Breeze Florida USA
  • Submitted:
    Sun, August 14, 2016
  • Updated:
    Mon, August 15, 2016

I ordered one face cream (trial) for $4.99, it arrived with no other paperwork enclosed.  I returned the package. I then checked my credit card and found two more items had been charged, both for high 90s in price.  Today I received another and opened it to find a bottle for eye cream and no paperwork enclosed.  I am returning this item and hope I can get a credit.  

I contacted the company and spoke with a man that  could hardly speak english.  He said I had not cancelled within 14 days as the offer instructed.  I told him there was no paperwork included. He basically told me that even though I had returned the item I still owed for the product. I told him I did not even open the product and returned it. He said he could cancel further orders but could do nothing on the ones I returned. So now I am going to return the one received today and guess I will be out about $300.00.

If anyone has a suggestion on how to stop this, please let me know.

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