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  • Report:  #1312128

Complaint Review: Vita Luminance

Vita Luminance Tarmedg*skinvitalityPure Skin Ageless Charged additional fee when I only authorized 2.95 for sample. Refused to credit me back amount. San Francisco IN, California

  • Reported By:
    Joyce — Plant City Florida USA
  • Submitted:
    Sat, June 18, 2016
  • Updated:
    Sun, June 19, 2016

I saw this ad on the internet about a product that helps smooth wrinkles from your face.   Said only cost $2.95 for a 30 day sample.  If you wanted to cancel before being charge the full amount for the product, you had to cancel within 14 days from purchase.   First off, I did not get product until the 14 days were nearly up so could not even try the product.   When I looked at my credit card statement, they had not only charged me the $2.95 for the sample, but they also charged me an additional $1.99 under a different company name.  When I called to refute the charge, they said there was nothing they could do about it - basically tough luck.  If I wanted the product I could pay the $97.00 for the product they sent me ?????  I immediately cancelled the order, which they said I had to return it to them (This was not stated as part of the deal when I ordered the sample).  I also contacted my credit card company. 

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