Complaint Review: Vital Solutions

One fine day in December 2005 we received a package, it was a standard bubble envelope. It had "Absolutely" no identification on the outsite of the package. No label, no stamped on name, no hand-written name - nothing.
Upon opening the package there was one bottle of "OptiLife" dietary supplement - 120 pills. At this point i was not too concerned with what I was getting for free, but rather what I was not getting.

At first, my wife thought it was a con-job from some company to attempt to entice us to order more of their product, that is why we got the free digt.
Howeverr, that could not be the case because there was no invoice, no order form, no catalog, no identification to sender whatsoever.

We three them away since we never ordered them. However, January 2006 the same thing happened again, and it was another bottle of the exact same pills - same quantity.
Somewhere during January I noticed a charge on my checking account for Vital Solutions ( a name i never heard of before).

It was not a big amount of money, $5.95 for December, but then went up to $24.95 in January. I was kind of thinking it may have been one of our regular purchases and this could be who the debit card was processed through, and that is why it is showing up under the name of the process center, if it is a process center. I also took note of another name WC *ValuePlus but did not think anything of it at this point just made a mental note of another unknown on the statement.

January is also the month where three checks bounced at the bank, two from the cable company and they disconnected us until we made advanced payment. The bank fee is $35.00 each, and $30.00 from the cable company for a returned check times two.

My first point of contact was February 1,2006 when i called the 800-613-1571 number listed next to their name on my statement. What i learned is a membership had been ordered on 12/5/2006 by my wife ( so they claim), that is why we got the two bottles of Optilife. They had the name backwards in their system (FirstName-Last Name, LastName= First Name). Immediately, I found that very interesting ( being a old world programmer).

This membership was ordered off of our debit card, which does not have her neme in that order. But the woman I spoke to swore they actually spoke to my wife on 12/5 when she placed the order.


Note: I already knew they were lying because what I did not say to them was that my wife's father died on 12/4/2005 and on 12/5/2005 my wife was not home all day. She spent the day at the funeral director making arrangements with her sister, and mother. So that conversation never took place, and this woman is lying to me.


During this converstion I told her( the woman on the phone)that I wanted to cancel everything, the pills, the membership, and anything else that involves billing our account or having either of us enrolled in a membership. She assured me it was now cancelled and we would no longer be billed.

February 10,2006 Another chrge appears on my online bank statement from Vital Solutions $24.95, and another check bounced, this time it was my internet-charged a fee for returned check by the company and by the bank.
I was less polite this time, and the woman who answered the phone immediately gave me to another person - probably a floor supervisor. She informed me this was a 60 day supply to be billed in two payments. Stop! I said, I called on the first, was assured I would be billed no more, got a confirmation number upon cancelling the membership. If what you are saying is true did not your people think it might be important enough to let me know this fact? No, we are not paying for this charge and will dispute it at our bank. She immediately jump to the "we will refund this month's charge and the account is closed."

Now I began to wonder about a lot of things, and I figure something is not right, so I called the other company listed as WC *ValuePlus (I have a seperate report on them you can look it up under "Value Plus")(See my end result by searching for Damark)

Needless to say, the refund she assured me did not happen any time soon, if fact their debit to the account disappeared entirely but was right back on 2/13/2006 and deducted from my account anyhow.

For more reports filed by me search under "Provell" "Damark" "Value Plus" "privileges"
I filed for each company to get each one listed in this database independently, so they exist of their own search.
---------------------remainder of this is under "Damark"--------

Robert
Minersville, Pennsylvania
U.S.A.

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