Complaint Review: Vitalrecords-online.com

This portal occupies the top webplacement online when typing in cook county birth certificates.  The charge for 3 birth certificates for an Illinois birth is 21 dollars online.  This company https://vitalrecords-online.com, presents as the portal to make the request for birth certificates in Illinois, and charges 43 DOLLARS to simply generate the birth certificate request form.

The certificate is only $15.00.   By directly contacting the cook co health department, (which vitalrecords-online.com pretends to be) the legitimate form can be accessed free of charge, and the request can also be made free, there is no charge to generate the request form which YOU type in or hand complete after printing.   

AFTER they charge a whopping $43.00 dollar unneccessary fee, the user is then directed to print out the form (at your own expense) with the instructions to mail in the form with ANOTHER fee which is the legitimate charge for the certificate.  The form is available free from the cook co dept of health, so to be clear, this entity is charging $43 dollars to generate a free form.  This is a terribe scam. 

The site should make it clear that it is a form prep service and the user is being charged for a service that is free.  The user is not aware the request requires additional payment to the Cook Co Health Dept until AFTER they have charged a ridiculous 43 dollar fee for a free request process.

The Illinois Department of Health/Cook Co Records should take measures to advise the public they are being misrepresented!  These people are located in SPAIN and are CROOKS they charged my debit card and also charged a separate master card by producing an error message on the debit then prompting for a second form of payment.  The charge prompted an immediate "fraud detection" alert and generated a verification call from my Debit Card company.