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  • Report:  #1253624

Complaint Review: Vitier Skin Cream and Eye Serum

Vitier Skin Cream and Eye Serum Vitier BeautyVitier Eye Sample offer becomes a RIP OFF when you are charged $50.00, $85.97, and $89.97 because you are put on an auto ship you did not request. Santa Ana California

  • Reported By:
    Pat — Newton North Carolina USA
  • Submitted:
    Tue, September 08, 2015
  • Updated:
    Wed, September 09, 2015
  • Vitier Skin Cream and Eye Serum
    P.O. Box 25380
    Santa Ana, California
    USA
  • Phone:
    888-549-1386
  • Category:

I ordered two sample specials from a Vitier internet sight that was at the end of a Dr. Oz page I had gone to to look something up from one of his TV shows.  I was not aware that by ordering the samples you were put on a auto shipment program.  When the product came I tried the eye cream and it set my face on fire.  I could not get it off fast enough to get the fire out.  Then put alovera on to help with the burn.  I was not aware of their under handed ways until I got my bank statement.  Seven days after my samples were charged my bank account was charged $50.00.  I still do not know what that charge is for.  The discription with the charge was vague and I had circled it to call my bank about.  Then I got my Aug. bank statement with a $85.97 and $89.97 charge from Vitier.  These charges were just 15 days from the day the samples had been charged.  Then the package came from Vitier.  I did not open the box but called and asked for a return authorization and told them I had not asked to be put on an auto shipment program.  Why would I want more product when it set my face on fire.  I was told there was a box I did not check when I placed the sample order which did put me on the auto ship.  I have worked on computers for over 30yrs and I did not see that box.  Their customer service person said he could take me off the auto ship but that was all.  After I got upset and told him several calls I would make he offered me 15% of my last two charges back.  We talked more and I again told him the calls I would make that would not be good for their business and then he offered me 50% of the last two charges.  I told him that was not satisfactory and I would make the calls I had told him about.  This company must not be able to sell their product to stoop to such _______ business practices.  If you are thinking of buying from this company even the samples you had better think again. 

I hope this helps someone to not get in the mess I am in.  I will be making the phone calls tomorrow that I promissed,  as it is after hrs. at this time. 

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