Complaint Review: Viva Great Vacations

I purchased a vacation from a phone call with viva great vacations 12/17.  I was supposed to receive 4 nights all -inclusive for 4 people in Cancun, and 4 nights all -inclusive for 4 people in Punta Cana.  I told them I could not go to a villa group resort, and they told me they had many resorts to chose from. 

I looked at their website, and they had the Omni, Riu, and many other resorts.  When I tried to book, I found out that all the resorts on their website were part of the Villa group.  They told me I could pay more and stay at another resort.  I then asked about the Punta Cana vacation, and was told I couldn't use it because those were Villa group resorts.

  I asked for my money back but was told it was non-refundable!!!  I said give me my vacation then, and they said "no"!!.  They hung up on me 4 times when I tried to get a supervisor or the finance department.  VIVAGREATVACATIONS IS A SCAM!!!!!