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  • Report:  #1218711

Complaint Review: Viva Media

Viva Media I bought a 5-pack of computer Games called Dark Sancturaries Collector's Edition. WalMart strores nationwide. Nationwide

  • Reported By:
    Nickerjack101 — Mount Juliet Tennessee USA
  • Submitted:
    Sat, March 28, 2015
  • Updated:
    Mon, July 06, 2015

 I bought a 6-Pack of computer games sold and distributed by Viva Media at a local WalMart store. It's advertized on the jacket as being a "Collector's Edition" - which it is not. The name on the package is Dark Sanctuaries-6 Pack. Collector's Editions cost more as they have have walk-throughs so the person does not get "stuck in the game" as I am now. The "hints" are useless and vague and in no way really helpful for even experienced gamers no less teenagers the pack is aimed at and advertised on the package for. This is false advertising as far as I am concerned. The package should say "Hints Included" or nothing at all like other such game purveyors, and not advertised as "Collector's Edition." Do I feel ripped off? Yes, since with a walkthrough as in true Collectors Editions, there is no way to pay these games past the first few scenes. WalMart doesn't give refunds for opened packages of games which is understandable. I could not contact anyone at Viva through their website or the package of games so they do not want to be responsible for their products. Since this is false advertizing I would like them to give me a refund on all the packages of games they advertise as "Collector's Editions" but are in reality little more than useless "hints" to get through the games.

1 Updates & Rebuttals


Jason Carver Community Support at Encore

Minnesota,
USA

Viva Media Games

#2UPDATE Employee

Mon, July 06, 2015

Thank you very much for purchasing our product. We're sorry that you are not satisfied with this particular product and we would like you to know that all of our Viva Media products are handled at Encore Technical Support. 

Just visit support.encore.com and fill out the form and we will do our best to assist you.

 

Products purchased in the store come with a 90 day satisfaction guarantee. Customers are responsible for paying to ship the product back to our headquarters. 

 

Jason C

Community Support at Encore Software

support.encore.com

 

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