Vivacious, Deluxe eye therapy, Skin Therapy trial offered offered for 4.95 with no commitment but continued to ship and charge card Santa Ana, California Internet
Deluxe eye therapy and Vivacious face cream offered for a trial of $4.95 each. Website did not state anything about a commitment or membership or automatic shipment or to cancel within so many days. Received trial. Noticed later there were 2 charges for $89.10 and $89.73 on my card. Called 855-868-7724 immedialty to find out what was going on. Talked with an Anne, Naomi, Denise and they all said they couldn't get into the computer system so I finally got transferred to Carlos. He said he couldn't refund me because it was a trial offer and a trial offer includes automatic shipments. I stated it didn't say that at all on the website. He told me I agreed to it by purchasing the trial. I again told him it didn't state anthing like that anywhere. He said he couldn't help me so I asked to speak to someone else. He said do you want someone to lose their job by refunding you? I then asked to speak to a supervisor so he put me on hold and within 15 seconds I was disconnected. No resolution at this point.