Complaint Review: Vivid Eyes

I saw an ad on facebook to try a free sample of VIvid Eyes and Instantly Vivid Repair Cream for only the $4.95 cost of shipping.  I thought since they used Theresa Caputo as a promotional person, I would give it a try and order more if I liked it.  However, I checked my credit card statement today, only to find that I was charged $89.87 on 2/6/18 and $88.99 on 2/7/18, and then charged $89.87 on 2/23/18 and $88.99 on 2/24/18!  I hadn't even used all of the free sample yet.  And to be honest I have bought creams from the store that work better than this stuff!  I called the customer service number immediately, and was told that I signed up for a free 14 day trial, (which no where on the ad did it state that) and since I did not cancel, I was enrolled in their monthly plan.  I asked to cancel and was told that they could give me 50% off the products, then I was told they would give me 75% off the products.  I insisted on cancelling (which the customer service rep did cancel), however, I was told that I could not receive a refund.  I then asked to speak to a supervisor and was placed on a 20 minute hold.  Then Sarah, the supervisor came on and told me exactly what the male customer service rep had told me, that I signed up for their products.  I again explained to her that nowhere on the advertisement did it say that it was a 14 day trial and that I was signing my life and money away!  She finally told me that she could give me 75% off the first two products I received, but that she could only give me 35% off the second set of products (which I haven't even received yet, but was told that they would be arriving tomorrow), since I hadn't cancelled within the 1 day window.  I feel totally taken advantage of and don't want anyone else to make the same mistake I did!  PLEASE DO NOT BUY ANYTHING from this company!  Complete and TOTAL SCAM!!!!