Complaint Review: Vivid Seats

I purchased 4 tickets to the Chicago Blackhawk’s 2014 Divisional Playoff game in section 216 of the United Center.  My order was accepted by their website and confirmed, I received I a confirmation email stating that I would receive the tickets by email in 24 hours or less.

The next day I received a phone call from vivid seats, claiming that the seats were no longer available.  They offered me 300 level seats which are in no way comparable, I declined there offer of 300 level seats.  Their website claims in they have a 100% satisfaction guarantee and if your tickets are not correct they will supply you with tickets that are comparable or better.  This offer was never made to me.  I requested that they supply me with tickets in a comparable section, they have several listed on their site for sale.  They declined, and only were offering a refund and a $250 credit.  Unfortunately, since the time that I bought the tickets, the Blackhawks have advanced and the prices have increased so this doesn't give me the ability to buy comparable tickets anywhere near the price I paid.

The only way this transaction makes sense to me, is if Vivid Seats knowingly posted fake ticket listing with low competitive pricing, hoping that people would buy the seats and allow them to substitute inferior tickets.  There by allowing them to sell inferior tickets for higher prices.

I will be bringing these sales tactics to the attention of State and Federal Regulators in hopes that scam operations such as Vivid Seats are no longer allowed to operate.  Run as fast as you can away from this site!!!  Buy from a reputable vender such as Stubhub or Ticketmaster Ticket Exchange.