Vivid Seats DO NOT USE VIVID SEATS Chicago Illinois
Purchased tickets 6 months ago for my daughter's birthday to a concert on Sept 14th 2015. Did not receive tickets in email until 4 days prior to the concert. When she got to the concert they would not let her into the concert indicating that the ticket bar code was not valid. So - we could prove we purchased them from Vivid Seats for the date/time, but for some reason because the bar code was not valid they could not get in.
Valid Seats offered no solutions to the problem stating that the issue was with the primary purchaser. When I originally purchased the tickets I missed that this was a 3rd party vendor. Obviously it was my responsibility as a consumer to know that. However, now that we dealt with this issue it makes no sense that they do not validate the ticket in any way. They had my money for 6 months, but ultimately we are unable to use them and frankly I dont trust that they will give me my money back (caveat - haven't tried yet)
People on the help line were completely ineffective. Not really sure why they even have a help line as they just kept saying that the fault was with the primary ticket purchaser.
Caveat - person I spoke with was very professional despite my absolute distain for this company. Very professional- but bottom line.... Do NOT purchase tickets from this company. If anything goes wrong you will not know until the bitter end, when you are standing there wishing you could get into a sold out concert. It is the worst possible situation.
Vivid Seats will NOT help you.