Complaint Review: Vivid Seats

Using a third party ticket sales means paying more for a ticket, that is clear.  What is not clear is the way this third party company operates.  They put the price of the product upfront, ie: General Admission for this event is $80.  Then when you are charged delivery fees and other expenses you know you will pay more than the General admission price, as expected.

 Only Vividsales falsifies the ticket value price.  For example, they state general admission for this event is $80, when truthfully it is $50.   So not only are you being charged all the additional expenses, they falsify the original price.  If the MSRP of an item is $50 and you pay $100, you know you are paying more.  But here, they claim the MSRP to be much more than the value.

 NOTE: When things go wrong and you discuss their falsifications in how they relay their pricing, they have two avenues:

 1. We are a third party and do not control anything.

 2. We have 100% guarantee that you will get what you ordered but we can't do anything about false information because, we are a third party.  

Their customer service people are friendly and polite, but they are trained to be the wall of ignorance to state the two above lines.  I don't want apologies and statements that they can't help it, I wanted them to be aware that they are misrepresenting the baseline price.  

Be careful of this company- they misrepresent pricing and claim they have no way of control.