Complaint Review: Vivid Seats LLC

I purchased some tickets for a concert on 9/12/17 that I thought just went on pre-sale. My huge mistake is that the tickets for the concert didn't actually go on pre-sale until 9/13/17. I paid $120 per ticket plus their outragous services when the actual cost of the tickets were $46 plus service fees. I tried to cancel this order within 24 hours of purchase and Vivid wouldn't cancel my order or refund my money. I've emailed them and have recieved no response. Tried the live chat and no agent responded. Called customer service many times and no picks up the phone. I finally pretended like I was buying new tickets and someone picked up right away, big surprise! They transfered me to customer support, who did hang up on me when I didn't accept the fact they wouldn't cancel my order. i called back and was offered a credit to my account for $30 which I refused because I wanted my order cancel.

The customer service agents name is Megan and didn't provide me with her last name. She kept referring to their terms and conditions that all sales were final. So, I looked at their terms and conditions It clearly states that prohibited conduct is speculative selling and that all sellers are will not engage in that on their website. Correct me if I am wrong but selling tickets that someone doesn't currently own or there is a market for is speculative selling. I've asked for proof that they seller did have these tickets and was denied that proof. I've confirmed with the band management that no tickets were made available before pre-sale through the venue or any other relationships. Again, this is a classic example of speculative selling. I've emailed Vivid a number of times, no reason, called back again to support via buying new tickets and was told their offer of $30 still stood and Megan failed to explain to me how this wasn't speculative selling and yes, she hung up on me again! This isn't an instance of a season ticket holder having the rights to a sporting event in the future. This is someone speculating on the market price of the tickets before they go on pre-sale in order to make a profit. Why is it so hard to explain why this isn't specualtive selling which is prohibited on their website? Which is funny, is they have blocked my phone number from calling back to their sales desk. My calls now go directly to their support line, which no one picks up!!!!! Rip off artists!!!!