Complaint Review: Vivint

I contracted Vivint previously APEX Alarms 3 years and five months ago and at the beginning they were monitoring my alarm and I was very please with the service but early this year I notice that they were not making follow up calls whenever my alarm would go off. For instance one saturday morning my youngest son open the back door so the alarm went off and it was beeping for at least 20 minutes and no one from Vivint noticed nor called in to follow on any problems so I was kind of confuse. So between early this year and July the same happened for at least three times and no word from Vivint. Eventually I became very concern at the end of July because we had planned to go on vacation, So on August second the day we left for vacation I decided to test the alarm myself so I set the alarm off on purpose and I confirm that Vivint was not monitoring my alarm, I did not received a call from Vivint nor they sent the police or anything. When I was back from vacation I called Vivint to complain but they kept transferring my call to another customer service and they said they could do anything about it so I demanded to cancel my contract and reimburse me for the 39 months fees at that time but they refuse arguing that the alarm systems was working properly, they did offer two months with no charge which I never agreed to because only they know for how long Vivint did not monitor my alarm system while I was paying every month, I am still paying because they got me set up automatic pay which I have no access to modify and I really which Vivnt would apply good business practices and stop taking my money and other customers money when not complying with their service.