Complaint Review: Vivint

I have contacted Vivint over four times regarding the actions of Vivint salesman Brennen Lindsay. Mr. Lindsay made material misrepresentations about your product in order to induce my wife and I to purchase a home security system.

On July 28, 2007, Mr. Lindsay came to our door. He claimed that under a limited offer, we would receive free security equipment in exchange for placing an Apx Alarm sign in our front lawn. He explained that the companys goal in making this special offer was to market the company in a new sales territory. Mr. Lindsay promised that we could have the equipment installed, sign up for a month of service, then cancel service and keep the equipment. He stated that there was no long-term obligation. He claimed that we would benefit from this deal because our homes value would be increased simply by having the equipment installed. He stated we could leave the equipment in the home at the time of sale and the buyers would have the equipment for themselves, ready to use. We asked him several times whether there was any commitment to continue service beyond the first month. We also asked him whether we could keep the equipment after we cancelled service. He stated that the equipment would remain as our property without obligation. Mr. Lindsay repeatedly reassured us that there was no commitment beyond the first month and that we could cancel the service as soon as one month after the transaction, with no cost to us.

Shortly after the first month was up, I called your customer service to cancel service. The person I spoke with informed me that we could not cancel our service at that time and that, in fact, we had committed to a 60-month term. I also was told over the phone, that if we were to sell our home, we would have to take the equipment with us. Mr. Lindsay never mentioned the obligation of a 60-month term and he did not go over the details of the contract with us.

My wife and I were disturbed to learn that your companys agent would so egregiously take advantage of us. Mr. Lindsay misrepresented material facts in order to induce us to purchase the security system. We would not have purchased the system if Mr. Lindsay had not made these misrepresentations.

This is not an isolated incident and reflects fairly on Vivint's business practices.