Complaint Review: Vivint

First, the system broke and had to be shut down.  Then, they sent the wrong part - twice!  Then - nothing, nada [hear the crickets chirp].  Then I converted the house to a rental and tried to get my renter's name put on the system.  "We'll get back to you on that..." BUT they never did!  They failed to update their system with my new address and phone.  They failed to update my credit card info on the automatic billing, then tried to send my account to collections because they weren't getting paid--even though it was their fault they didn't update the information I sent them.  There is no local service team here - everything is contracted out of UT.  No response from senior management.  No apology, no "lets make this right" only "you're going to collections!" I will NEVER do business with these lying, cheating, dishonorable miscreants again.  I would rather get burgled than ripped off by the security company.