Complaint Review: Vivint

APX alarms recently changed names to Vivint, probably to hide their bad name. I purchased an alarm service with the company in 2007 under the verbal agreement with the salesperson of a two year contract. After numerous problems with the service in the first few months I called to have it cancelled and pay off the two year balance. At that time I was told that it was a five year commitment and that they would only cancel if I paid the balance or suckered some other poor soul into taking over my contract.    

I continued to pay ( and am currently still doing so to protect my credit) even though I have not had the alarm service in almost four years. I have called many times over the years trying to get these vampires to stop sucking the life blood out of me and recieved the same old tired response of transferring my account to somebody else.

What a racket and what a scam. If you are dissatisfied with this companies service, you then have to become a salesman of their product to get out from underneath them. Morally I am unable to recommend a product that I wouuld never use again to somebody else. Financially, I would rather give the remaining balance of the contract to a good lawyer than to pay them another dime for a service that has never been rendered.

Do yourself a favor; use a different alarm company and read the fine print on any contract so you do not end up in the same position that I am.Somebody making you pay for something you never receive would be considered a crime in any other realm outside of corporate business.