Vivint APX Alarms Trying to cancel my contract ~ spent almost an hour on the line NO LUCK! Provo, Utah
This has been on of this most frustrating things I have ever had to deal with. We took out a contact for services with APX who was bought out by Vivint in 2008 with a 3 year contact & a one time free move of the system (which actually turned out to be installing a new system). I have been trying to get head way with this company for months now on how to cancel my service ~ each time I am told that I signed something or my contact just automatically renewed. So now I'm "in a signed contract until April 2015" ~ I asked "Jeremy" to send me a copy of the signed contract so I can review it. Each time I have talked to someone other than the customer services ladies I get someone who is rude & condescending to me. I am so sick of this of company I could scream so right now I am paying out $43/month for a system that is not in my house and it not suppose to be active. What a joke!