Vivint APX Holding Group, APX In early July 2017, I submitted in writing a request for termination of services by Vivint for my home alarm service. About a week later, I received an email indicating that I did not submit required notification for termination of services. Provo Utah
After speaking with a Vivint Rep on the phone, he agreed that I had meet the termination notification requirement. They informed me that it would take up to 30 days to terminate the service. On 14 Aug 17, Vivint withdrew another $50.00 from my account for payment. On 18 August, I called Vivint to inquire about my pending termination and the $50.00 and I got a brash, smart a*s female who repeatedly tried to talk to me about why I had terminated my service. I had to inform her that I was only interested in learning when they were terminating the service and why they took another $50.00 from my account. She simply said it was part of the 2003 contract. I was informed this brash a*s little witch that Vivint was nothing but a rip-off and that the 30 day termination wait was only to collect another payment for service that where going to terminate. Again, all she would say was it was Company policy. Of all the companies that I have dealt with over the past 50 years, none have a 30 termination of service wait. Again, my feeling is that I was ripped-off by Vivint by having them wait for 30 days before they terminate service and collect another payment that they were not authorized. I will be sure that all are informed about Vinint rip-offs.