Complaint Review: Vivint

We made the mistake of signing a contract back in april 2008.  We were told it was for 24 months turns out it was for 36months (should have read contract as conman/salesman was explaining terms).  False alarm if TV is too loud if dog barks in living room  wall mounted keypad in bedroom has never worked.  If I want it too work there is a charge to come out and fix,  apparently install was free if we would adertise for them but if you want it to work thats extra.  We called in after 2 years in 2010 only to learn we had been signed up for 3 years. 

We called in april 2011 only to learn our contract is up in june of 2011.  They would not cancel it until a request is made 30 days prior to contract end.  So we called back in june and were told the contract was up in April so they went ahead and signed us up for another 12 months as a COURTESY to us for a service weve been trying to get out of for 2 years.  So now Ive got to count down till March 27 2012 exactly to cancel service 30 days before my contract expires not 29 or 31 it has to be 30 days notice to cancel. 

I was not told I had to send a request in writing but doing research Ive discovered that a letter is required along with a call or else I will be screwed into another year.   They advised me that if I could refer somebody to signup for service and agree to take over my contract they would let me out of my contract.  I was transfered 3 times, the worse customer service Ive ever had nobody would give me a name except the last thief on the phone said his name was Ryan and then later said Brian when I asked him which name it is he laughed and spelled Ryan his employee number is 3389.