vivint APX Security Smoke alarm not connected to monitoring. Provo, Utah
I have been paying for APX (now vivint) home security services for about 4 years. I discovered by accident that our fire/smoke alarm has not ever been connected to monitoring. They said that if they sent someone out to fix the problem, I would have to pay for it! It was never connected by THEM in the first place. I found that they have a D rating with BBB. When my contract is up, I will call another company. I was told right after we bought the system that they were a rip-off, now I believe it!