Vivint Home Security Gave us false and misleading information Provo, Utah
Joe Sandoval, sales rep for Vivint, presented Vivint to us as a "parent company" of the security service we currently had and when he was told that we had not been with this company a full two years. He stated this new system was a wireless upgrade with additional features that would be installed at no extra charge.
It didn't register that something was not right until I checked my account and found that there was a charge for Vivint for $49.99 and Northstar for $39.99. When I called Northstar to inquire about their affiliation to Vivint, I was told this company is not their parent company and we are still under contract with them.
We placed a call to Joe Sandoval. He didn't answer but a message was left for him to call. We have not heard from him.
I e-mailed the company's and received a message from Howard Q Cooper that he had forwarded my message to customer service so they could assist me and I have not heard from them either.
Mr Cooper did write that if we were not contacted by customer service, to let him know and he would follow-up with them.
We are now obligated to two security companies now; Northstar for 48 mos and Vivint for42 mos.
Etta
1 Updates & Rebuttals
Sflloyd
Evanston,Wyoming,
U.S.A.
Fraud is not legally binding
#2Consumer Suggestion
Mon, June 27, 2011
If company representatives get you to sign a contract using fraudulent techniques, either in writing or verbally, your contract should not be legally binding. You should contact your state Attorney General's office, department of consumer fraud or something of the like and file an official complaint. Then take them to court yourself.
I have researched this company and would recommend getting with other consumers who have also been fraudulently tricked into contracts and file enough claims... get it to a class action status. Make them pay.