Vivint home security TIM JOHNSON Did not tell the full truth about getting their product West provo Utah
MY HUSBAND AND I ARE MEMBERS OF SAMS CLUB.WHEN WE CAME THREW THE DOOR WE WERE LOOKING AT A SECURITY SYSTEM.A SALES REP ASKED IF WE NEED ANY HELP WE SAID WERE JUST LOOKING.THEN TIM THE SALES REP TOLD US ABOUT A SPECIAL THAT VIVINT HOME SECURITY HAS GOING.TIM SAID INSTALLATION,AND CONSULTATION IS FREE.SO WE SAID YES FIR A TECH TO COME OUT BETWEEN THE HRS OF 5PM 8PM THAT SAME DAY.NO ONE SHOWED UP SO I HAD TO CALL TIM AND LET HIM KNOW WHAT HAPPENED.TIM SAID HE WILL CALL HIS BOSS AND CALL ME BACK.I WAITED AND TIM NEVER CALLED ME BACK.I CALLED THE COMPANY MYSELF EXPLAINED TO THEM WHAT JUST HAPPENED THEY MADE ANOTHER APOINTMENT FOR THE FOLLOWING DAY BETWEEN THE HRS OF 2PM-5PM THE TECH SHOWED UP.WE WANTED TWO CAMERAS AND A DOOR BELL CAMERA.
THE TECH KEPT TELLING US WHAT ELSE WE CAN GET ASK HIM ARE WE BEING CHARGED FOF ALL THIS EXTRA STUFF HE SAID YES I TOLD HIM WE DONT WANT ALL THOSE EXTRAS JUST THE DOORBELL AND 2 CAMERAS.THEN HE SAID WE HAVE TO PAY 1400.00 FIR THE EQUIPMENT OR FINANCE IT.WE WERE ALSO TOLD AT THE STORE IF WE SIGN UP WE WILL GET A 100.00 SAMS GIFT CARD.WE TOLD THE TECH THAT WE WERE NOT TOLD ABOUT UP FRONT MONEY AT THE STORE SO WE REFUSED TO GET THEIR SERVICE WE WERE LIED TO NOT WELL INFORMED AT ALL .WE WENT BACK TO THE STORE AND SPOKE WITH TIM AGAIN HE SAID HE WAS GOING TO CALL HIS BOSS ABOUT THIS SITUATION HE NEVER DID NO ONE EVER GOT BACK TO US. THIS WAS A BAD EXPERIENCE AND COMPANY SALES PEOPLE SHOULD TELL THE TRUTH AND STOP LIEING JUST TO GET A SALE.THANK YOU ANOTHONY PAM BROWN.