Complaint Review: Vivint Home Security

Christopher J. Adamson was a prior salesperson for ADT alarm company, he sold us a system from ADT. Before the contract was up he called on us and said Vivint had taken over ADT's contracts and would update the system for free and we would have a new company which was Vivint. I said OK as our ADT system was outdated and had begun to give us false alarms and technical problems.

Sounded like a good deal at the time. Later ADT kept charging us, so we called Mr. Adamson and he said it was a clerical error only for one month and he would correct it.  He also sent his personal check #343 to us (which I have a copy of) for the sum of one month ($55) to cover the "mistake."  A couple of months later I noticed ADT still charging our CC $55 a month plus the money we paid to Vivint each month. I did a CC charge-back on ADT but realize I will undoubtably have to settle up with them.

Another call to Mr. Adamson and he said this had "never happened before" and he would take care of the "mistake'. Now a few months have gone by and Mr. Adamson will not answer our calls after promising us more money. I'm in negotiations right now to buy out the ADT contract before it does any more damage to our credit rating and planning to use my corporate lawyer to take Mr. Adamson along with Vivint to task. I wonder how many more folks this guy has swindled?