Complaint Review: Vivint

My contract was up December 2015.  I jumped through all the hoops and sent all the necessary paperwork.  I even had PROOF that everything was done.  I had fulfilled original contract and did not want to extend.  Come Jan 2016 they charged me.  I called and spent HOURS on the phone for them to realize the mistake was theirs and they refunded.    BUT WAIT, they charged AGAIN  Feb 2016.  Called AGAIN, and again several hours on the phone.  Was told I had to speak the original person that cancelled account, and they would have to send email.    NEVER heard from him.  SO called AGAIN and HOURS later, supposedly have it resolved. 

First I am not sure why I have to cancel services once a contract has ended.  If I fulfill the contract I should no longer be charged unless I am in a new contract.

Second, customer service is a joke.  Almost every phone call gets disconnected.  You are transferred to so many different people.  No one has direct extensions and no one ever returns phone call.

I see on their facebook page that this is NORMAL for them.  I really feel ANOTHER class action lawsuit needs to happen with this company.