Complaint Review: Vivint

end of may 2011 i bought the system out right on the contract $1499.00 with two door locks 10 day cancel clause with no 36-39 month lock in contract

installer drilled into casing and messed up my out side temp gauge bit twisted and tore up mercury copper tubing

went with directions  doors locks do not arm and disarm alarm system as told

called day 2 for service promised a call back on a certain date never happened to fix problem

call in to cancel service day 4  after 3 days and they hounded/harrasesd me to remove system they got the system back on day 8

i called vivint and told them the uninstaller forgot a motion sensor and a key less lock and the unistaller tells me "my inventory checks out i never forgot any thing" ok fine being honest

upon removal the service tech split the wood on door left all these huge holes no plugs or caps, he wanted plug the holes in the walls with white chaulk on star dust blue walls

now home damage gets involved three weeks worth of bull, pass the buck and smoke up my ying yang they get handy men to come and do a estimates and they back out cause vivint is in provo ut. and i am in saskatoon sk. they are worried about payment.

so i finely vivint convinced me to get a material only estamite  i fax it to vivint promising ups saturday del from a thursay shipping date 5 days later on tuesday night i get a pakage with a material cheque only at 7:30pm.

vivint finaly gets a handy man i got a cheque posted with toronto dominion bank of canada and toronto dominion wont cash it cause i don't have a account, and my bank will freeze it for 14 days the handy man is coming in the morning im not paying him or for the material

and it gets better

on the 4th week they steal $1703.58cdn "opps some one forgot to close the account" $1499.00 + two months service + $99.00 activation plus tax. vivint wants to send a cheque or put it on a master card or visa i asked to put it back the same way they took it, or wire me back my cash. vivint promises me it will be posted on my master card same day. i ask for a fax conformation and get it.

i call master card next day nothing there.

i"ve asked vivint for a for service contact to take them to small claims and am told it's private information when i fact it is not, just like there business license

vivint brags about the award customer service i even pointed out this site, there answer is " in august we will have 1 million customers" and they tell me my case is isolated

i looked at this site to late.

i should of listened to the wife they are no better than adt

i have spent a lot of man hours, gas, air time

i am posting this as a warning to others july 02 2011 still have damaged doors, door casings, walls and still out $1703.78cdn this is a super condensed version