VIVINT Misrepresented goods and services. High pressure and misrepresentation of terms. Interne.
I was told that I had total control over the system either in my home via the control panel or via the Internet access. When the fire alarm repeatedly malfunctioned, I found out this was not true. Tech service visited and said the unit was working properly and could not explain multiple false alarms while no one was home. Tech support said "this is a sensitive device and not for everyone...maybe it just isn't going to work for you.". Based on the misrepresentation of service (I have no control or override) I stated that I considered my contract null and void after 16 days of mis-service. The fire department has told me that they will not respond to alarms from my home. My elderly spouse (93) is frantic over alarms ringing for no reason. There were other promises from the sales rep who called on a Saturday evening at my house, but what difference do those make. This company is unethical and does not care about customers. When they ruin the Vivint name they will simply incorporate under another. They don't reply to registered mail and hide behind lower echelon account reps.