Complaint Review: Vivitek - Shop NBC

I watched this section of ShopNBC for weeks trying to decide weather or not to purchase this awesome gift to myself and my family. I finally decided after hearing that "You'll never have to purchase another TV...at least not for 20 years!" to go ahead and buy it, after all, there was a $200 rebate (which I did receive).

I received it and the stand was damaged, and had missing parts. Called Shop NBC, they re-directed us to Vivitek, who sent parts (what a surprise!) It took forever to get the colors just right on the TV, and the sound was AWFUL! I had to buy a stereo system to hook up to it, just to be able to hear what was coming out of the thing! With all that extra money spent, things were ok for about a year, when the lamp blew. Of course that wasn't covered under the warranty (or so they told me) so I had to purchase a new one to the tune of $200+ shipping. Only to find out that the extended service plan that I bought would have covered it.

Anyway, my bad, so now about 2 months later I find out that the engine is going with all the colors being distorted. I called Vivitek and they forwarded me to Shop NBC telling me it was "their problem now". We are still waiting to hear back with what will happen. It's been 3 weeks running, with nothing decided. They got me in touch with a local TV repair man (independant) who is now on the case and trying to make right what Vivitek and Shop NBC did wrong.

Totally interested in any class action suit that may come of this!

Sam
Pittsfield, Massachusetts
U.S.A.