Complaint Review: Vivitek Shop NBC

We ordered a 56" DLP Television from Shop NBC. It cost over $2300.00. They offered no extended warranty after the 1 year manufacturers warranty - which did us no good as Vivitek wouldn't honor it since we actually purchased from Shop NBC? We found out after we purchased it that we could find NO ONE to offer us an extended warranty ion it - not even Sears - which lets me add all appliances and electronics to my extended warranty plan.

The "lamp/bulb" only lasts a year if that and it cost $200 to replace. Shop NBC could care less - won't assist in helping you to reach Vivitek to get service, etc. We called Vivitek and all they will do is send expensive parts - even if it has nothing to do with whats wrong?! They can't even help you to find a repairman to fix the tv or put in the parts.

I will NEVER buy anything from Shop NBC again. I think if they offer a product like this - they should stand behind it. Its a huge investment and now just sits dark - until we can afford to get another one.

Steve
Alexandria, Virginia
U.S.A.