Complaint Review: VMS.Velocity Merchant Services

I'm a small business owner, started to grow but got ripped off so fast. My small transportation company in Anaheim CA need it a credit card service machine to run the business more easly to the most of my clients, I found this company name Velocity Merchant Services, they contacted me many time because they find my business name, so I opend a merchant account with them.

On April of 2011, I run a transaction of $2000 and it was at night and weekend, there is a number to call them at this times to get authorization, I called and their representetive guided me on how to run the transaction, I did what they told me and got a code and confirmation, after that i did not see the money in my account for almost a week, I called them and send them a copy of the credit slip and the invoice and i run another transaction for $3500 and still did not see any of these transaction posted into my account, I caled VMS and after really hard time and rude responses, I talked to the manager Philip and he said that I forced the transaction incorrectly and therefor they have to hold the money for 180 days to make sure the customer will not dispute, I called the customer and asked him to cancel the transaction or disputed and send the money cash to me, the customer was very nice, he said the first $2000 he can not dispute it because it's already deducted from his account but he canceled the secound transaction.

Now Mr. Philip the manager, and after 180 days, I called him and asked to release the hold and he refused to do so and said it's now 270 because I lied to them and forced the transaction incorrectly, I tried to explain to him that what i did is according to VMS team on the phone and the customer did not dispute it, he said that the bank has the right to hold the money.

Plus, VMS charge my account $72 every month for the service for almost 3 years.

I need help