Complaint Review: VOICE STREAM WIRELESS

I HAVE BEEN A VOICE STREAM CUSTOMER FOR ALMOST 1 YEAR. WHEN I INITIALLY PURCHASED THE SERVICE I WAS TOLD BY THE REP THAT COVERAGE IN PRINCETON NJ WAS EXCELLENT - WHAT A JOKE! I WOULD SAY THAT AT LEAST 30% - 40% OF MY CALLS ARE CUT OFF DUE TO POOR/WEAK SIGNALS NOT ONLY IN MY HOME AREA BUT ALL OVER THE COUNTRY WHEN I TRAVEL.

EACH MONTH I HAVE CALLED VOICE STREAM ASKING FOR A CREDIT AND THE CREDIT THEY OFFER DOES NOT EQUAL MY CUTOFF AND RE-DIAL CHARGES. THEY DOUBLE TALK AND MAKE EVERY EXCUSE IN THE WORLD WHY THEIR CREDITS NEVER EXCEED $30.00 EVEN THOUGH MY MONTHLY BILLS EXCEED $500.00 THERE IS NEVER A SUPERVISOR AVAILABLE TO TAKE A CALL AND I AM ALWAYS TOLD THAT ONE WILL CALL ME BACK WHICH HAS NEVER HAPPENED. THE REPS ARE OCCASIONALLY RUDE AND USUALLY PRETTY INCOMPETENT.

I FINALLY BECAME FED UP AND CALLED THEM TO CLOSE MY ACCOUNT. I WAS INFORMED THAT IF I CLOSED MY ACCOUNT PRIOR TO MY 1 YEAR ANNIVERSARY I WOULD BE CHARGED $200 PER PHONE PER ACCOUNT AND QUITE FRANKLY I WAS NEVER INFORMED ABOUT THIS.

I JUST GOT AN INVOICE FOR $1348.60 WHICH INCLUDES TERMINATION FEES PLUS CHARGES THAT I SHOULD NOT HAVE TO PAY SINCE VOICE STREAM DID NOT PROVIDE ME SERVICE AS AGREED. WHAT A POOR EXCUSE FOR A COMPANY.

Vince
Lambertville, New Jersey