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VoiceConnect Inc The company overbilled me and will not forward a refund that they claim is due to me suwanee, Georgia
The problem started happening starting with my billing cycle on May 1st, 2009 I was charged the amount of $82.80 for live answering services of which I did not have. I called the company to get this resolved and I spoke with Tamesha Belgrave who said that she was going to hold the monies received as a credit on my account. I was okay with that so long as I wouldn't be billed again until my account was in jeopardy of going to a negative balance. This would have meant that I wouldn't receive a bill for 4 months at $19.95.
In June 2009, I was charged $33.25 for the live answering again. This was crazy! I made another call and they said they would resolve the problem and I noticed that on my July statement I was credited the $33.25 - that was reversed on 6/22/09.BBB processed a total of 16 complaints about this company in the
last 36 months, our standard reporting period. Of the total of 16
complaints closed in 36 months, 10 were closed in the last year, but not all resolved. Some had no response from the company and others the consumer didn't response. Well in my case i will attempt to blow this one up and drive interested internet traffic to this post because this company literraly stole from me and I'm NOT happy about it!
Product_Or_Service: Auto Buying Line
Order_Number: 5784
Purchase_Price: 272.30
2 Updates & Rebuttals
ssnegotiations
United States of AmericaThis is the same girls who lied to me!!
#3Consumer Comment
Tue, March 02, 2010
Tamesha Belgrave is the SAME PERSON who told me on the phone that my account wouldbe cancelled and I would RECEIVE a REFUND - but never did AND my bank account was hit today for another $98! When I called she told me that SHE NEVER SAID TO ME!! Her supervisor (or co-worker) Linda said the same thing - she would not have said that becuase it's not our policy! They ARE LIARS and their service is horrible!!
Mark
Aurora,Colorado,
United States of America
Billing Problem
#3Author of original report
Sun, December 20, 2009
This company doesn't believe in returning money that they have collected due to a billing problem.