Complaint Review: Voicestream - T-Mobile

I've had Voicestream now T-mobil for a long long time. My first phone had a plan that included 1000 minutes anytime, 1000 minutes nights, and 1000 weekends to include our first minute was free. The contract was written up and signed.

About three months later we added another phone. We had enough minutes between the two phones to satisfy our needs. Another contract was written up and we were in it for a whole 2 years.

Nearly 2 years after our contract had already ended (no changes were made to our phones since the original contract was made) we added another phone. We signed a contract for a full year's service for the new phone. All we thought was well until we got the new bill.

My plan had changed to 800 anytime, free weekends and nights. Well the 200 minutes shortage on our plan left us with a hefty bill. When I called the company they explained that they no longer had our original coverage plan and they had switched us automatically to this new plan.

I explained to them that I was not going to pay for this bill since they had not notified us and to include we did not sign and agree to pay for any changes that were made. Had we known that we were going to be short 200 minutes and that our first minute was no longer free we would have been more careful on our usage or would have sought a better plan.

The representative told me that they would credit our account 50 minutes. Well that didn't help one bit given that our bill was well over 200.00 (not including monthly service charge for 3 phones). I asked the representative to reconsider giving us the 200 minutes that we were short of that month and the free first minutes of received calls for that billing cycle. The representative said it was out of his control but will leave a note to have someone look into our account.

When the next bill came we were given the 50 minutes credit and given that we now knew how much minutes we had, the bill reflected the monthly access charge. BUT we were still overdue last month's charges.

Again I called to see if this situation could be rectified. No one could help us and in fact the representatives were quite rude. I told them that we wanted to cancel our services all together with the agreement that we would pay 200.00 for an early cancellation of the contract for recent phone we added and we also agreed to pay for the monthly charges billed minus the 200 minutes that we were short and also for the loss of our free first minute for each incoming call.

Well the company cancelled us alright and gave us a bill of 954.42. This bill is for early cancellations of 3 phones 200.00 each and for the minutes that we were short and also for a whole months worth of access charge when our phones were already disconnected.

NOW I'M REALLY PISSED! I am NOT going to pay for early cancellation for the other two phones. Those contracts were over and done with a year ago. We DID NOT agree to renew anything for these phones. As a matter of fact, I believe that Voicestream had originally broken their contract with us when they became T-Mobil. We did not agree to have our services changed or sold to anyone. To include we did not agree to have our plan changed without our knowledge let alone be billed for their inconsideration.

In conclusion, we are probably going to be sent to the collectors but we are going to put up a fight. I just can not tolerate Voicestream aka T-Mobils' unprofessional, inconsiderate, rude, and deceitful service and I want everyone to know that they too can become a victim so be aware!

Lori
Kaneohe, Hawaii
U.S.A.