VOLARIS AIRLINE - Tried to keep my Money after they canceled my Flight only because they did not have enough people on flight. Tried to keep my Money after they canceled my Flight only because they did not have enough people on flight. mexico city
I booked a flight with VOLARIS from GDL to MIAMI I needed a flight fast out from Mexico. They waited 8 days to tell me it was cancelled in an email only saying COVID.
There are no issues with other flights going to MIA. They only cancelled because they did not have enough people on the flight. They also tried to keep my money when I called there. I called my cc company and disputed.
There is no email for this company, long wait times by phone call. Poor business practices. They should have offered me a free flight and refunded my money immediately. They offered me nothing for my trouble.
They need to fix what they broke and then I will change this complaint if they do something to help me. My opinion is that they are only interested in the money not the customer.