Complaint Review: Volaris

Volaris has many nice and helpful employees.  But their tech is a disaster with no place to report bugs.  Issues:

1. Number one is there needs to be a place to report in order to fix bugs.

2. Their website and App are loaded with bugs.  Just dozens and dozens.  no way to complain to anyone about it.

3.  Today I tried four times to do a check in both using the web and using the App.  I kept running into catch 22s like i file out the page and there is no "Next" button or way to move forward.  So I had to start all over again.

4.  check in on other airlines web pages takes a few clicks and a minute or so.  On volaris I have to enter so much info that is or should already be in my profile like phone number and email address.  It is a long and laborious process and rife with bugs and things that stop the process cold. And catch 22s where I can no longer move forward.

I like the Volaris employees and Volaris has non-stops to where I am going, but it is beyond frustrating to use their website and App.  And there is no avenue to complain about it.  If the executives at Volaris really care bout their company they will attend to these issues.

Thank you

Steve Bollinger

+1 650-382-7385