Volkswagon Of America ..Star Motor Company, WV Terrible Service Department
I purchased a brand new 2000 VW JETTA GLS VR6 from Star Motor Company On August 1999. Ever since the day I bought the car it has had problem after problem. The service department always said nothing was wrong, everything checked out ok...YEAH RIGHT!!! I don't think when you buy a new car it should back fire, stall on you while driving, idle rough, and numerous other things.
My check engine light has been on since around 18,000 miles and every time I tell them about it they reset it and say everthing checked out ok...how does everthing check out ok when your check engine light keeps coming on.
I believe they say that because they were waiting for my warranty to expire so they could charge me to fix the major problem that is so apparent. So finally I called Volkswagon Of America to report it to them..oh yeah i haven't been able to drive my car for over a month, since it is broke down. They said they would contact Star Motor Company to resolve the problem, yeah right!
It was three days later I called them back to ask them about the progress and they said they were gathering information. Three more days has went bye without a response. It is a major inconvenience to have a 25,000 dollar car that hasn't even been in the rain and is in immaculte condition (showroom) to be sitting in my garage broke down.
I have since contacted the Better Business Bureau Auto Hotline 1-800-955-5100 to file a complaint. They sent me a form to return to them to try and resolve the matter. I don't understand how you buy a new car and it is a piece of junk. Then I find out my car was made in Mexico, man that blew my mind! I thought I was buying a piece of german engineered technology..I was wrong!!!